PRIVACY POLICY
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Privacy Policy
About this policy
This policy describes how we use your personal data when you use our website (https://www.halsburyhomes.com/) or when you enquire about or purchase one of our properties. We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe. You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained.
You can read, print and save this whole policy below to see specific information about:
Who we are and how you can contact us
Our Data Compliance Manager
What personal data we collect about you
What we use your personal data for
Cookies
When we need your consent to use your personal data
Personal data you are legally obliged to provide
Your rights to know what personal data we hold and to control how we use it
Automated decision making and profiling
When we will share your personal data with others
How we keep your personal data safe
How we use your personal data for marketing
When we will send your personal data to other countries
How long we keep your personal data
How you can make a complaint
How we keep this policy up to date
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Who we are and how you can contact us
We are Halsbury Homes Ltd, a UK registered company, with Company number – 05854046 and registered address – Seymour House, Loddon, Norwich, Norfolk, NR14 6JD (”Halsbury Homes”).
For the purposes of the Data Protection Act 2018, Halsbury Homes will be the data controller for all personal data where we control the means and processing.
You can contact us in writing at the address given above or by emailing info@halsburyhomes.com. If you would like to speak to us please call us on 01508 521500.
Please refer to the sections on Your rights to know what personal data we hold and to control how we use it and How to make a complaint for further contact information.
Our Data Compliance Manager
We have appointed a data compliance manager who acts as our primary point of contact for any questions or concerns you may have regarding our handling of your personal data.
You can contact our data compliance manager using the details set out in the Who we are and how you can contact us section above. Please mark your correspondence “FAO Data Compliance Manager”.
What personal data we collect about you
We collect:
- personal data that you provide to us. You may share your personal data with us when you enquire about our properties or when you contact us about a property you are in the process of buying or have already bought. The personal data that you provide to us may include your name, address, e-mail address and phone number, details of your household and professional advisors and other details that may be relevant to your property purchase.
- personal data that we receive from third parties. We may receive personal data about you from other companies that we engage with in relation to your property purchase or that we contract with to help us maintain your property. For example, we may receive details concerning a mortgage you obtain to fund your property purchase or information regarding the sale of another property you currently own from your mortgage broker, estate agent or solicitor (or from professional advisors acting for another party in the same chain), or from the estate agent through whom you are purchasing one of our properties. We may also receive feedback from our specialist contractors that we instruct to make repairs or alterations to your property.
- personal data about your use of our website. This is technical information and includes details such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated to our website and where you went when you left, what pages or properties you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and any phone number used to call our customer service number.
What we use your personal data for
We use your personal data in the following ways:
- personal data that you provide to us is used to:
- provide you with the information that you request from us and to handle your property purchase
- provide you with marketing information in accordance with your marketing preferences (see How we use your personal data for marketing)
- manage and administer our business
- review and improve our properties
- review and improve our customer service experience
- personal data that we receive from third parties is combined with the personal data that you provide to us and used for the purposes described above.
- personal data about your use of our website is used to:
- administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- to improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device
- as part of our efforts to keep our site safe and secure
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy
When we need your consent to use your personal data
Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. In the day to day running of our business we may use your personal data without asking for your consent because:
- we are entering into and carrying out our obligations under a contract with you
- we need to use your personal data for our own legitimate purposes (such as the administration and management of our business and the improvement of our services) and our doing so will not interfere with your privacy rights
- we are subject to legal obligations that require us to use your personal data in certain ways (such as disclosing information to HM Revenue & Customs)
The most common situation in which we will process your personal data on the grounds of consent is where we wish to send marketing communications to you. Please refer to the section on How we use your personal data for marketing to read about our marketing practices.
In exceptional circumstances we may wish to use your personal data for a different purpose which does require your consent. In these circumstances we will contact you to explain how we wish to use your data and to ask for your consent.
You are not required to give consent just because we ask for it. If you do give consent you can change your mind and withdraw it at a later date.
To help you better understand the legal grounds we rely on for different types of processing, we have set out an overview of the main processing activities we undertake and the relevant legal grounds below:
| Categories of personal data used | Purpose | Legal basis |
| Name and contact details | To respond to your enquiries regarding our properties | Legitimate interest (in growing our business and developing new customer relationships) and/or contractual necessity |
| Name and contact details, details of your household and professional advisors, transaction history | To enable your purchase of a property | Contractual necessity and/or legitimate interests (to facilitate timely and efficient transactions) |
| Name and contact details, transaction history and customer care correspondences | To manage our relationship with you e.g. to keep your details up to date and notify you of any changes to our contractual documents or privacy policies | Contractual necessity and/or legitimate interests (to keep our records updated, establish or defend any relevant claims and maintain our customer relationship) |
| Name and contact details, transaction history, details of your interests and preferences, technical data about your use of our website and your marketing preferences | To send you appropriate marketing communications in accordance with your marketing preferences | Consent and/or legitimate interests (to grow and develop our business) |
| Name and contact details, transaction history, technical data about your use of our website | To manage and administer our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Legitimate interests (to run our business, provide administration and IT services, ensure network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercises) and legal obligations |
| Name and contact details, transaction history, details of your interests and preferences, technical data about your use of our website and your marketing preferences | To develop and improve our website and our customer relationships and experience | Legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, to improve our products and services and to inform our marketing strategy) |
- prevent your personal data being used for marketing purposes (see How we use your personal data for marketing for further details)
- have inaccurate personal data corrected, blocked or erased
- object to decisions being made about you by automated means
- object to our using your personal data in ways that are likely to cause you damage or distress
- restrict our use of your personal data
- require that we delete your personal data
- require that we provide you, or anyone that you nominate, with a copy of any personal data you have given us in a structured electronic form such as a CSV file
- the business partners, suppliers and sub-contractors we work with to enable your property purchase and to assist in dealing with any snagging issues following your purchase:
- legal service providers who assist us in relation to your conveyance
- accountancy service providers who advise us in relation to the general management and administration of our business
- building contractors and New Homes Customer Care who may deal with snagging issues
- our building warranty provider, Premier Guarantee and NHBC
- utility service providers who provide essential utilities and services to your property, including British Gas, Anglian Water and Affinity Water.
- NPA24:7, who provide 24 hour emergency assistance to customers who have purchased one of our properties.
- Our managing agents, RMG UK.
- financial service providers who administer agreements on our behalf e.g. loan providers
- Business information / management and IT support providers who keep our internal systems and networks running smoothly
- analytics and search engine providers that assist us in the improvement and optimisation of our site
- The Council of the area in which you have purchased a property
- HM Revenue & Customs
- Other Governmental, public sector or regulatory bodies as required.
- we sell or buy any business or assets (including our own), in which case we will disclose your personal data to the prospective seller or buyer of such business or assets. We process your personal data for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal data in this way, the relevant seller or buyer of our business may not be able to provide services to you.
- we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of useand other agreements; or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
- only storing your personal data on our secure servers
- using appropriate encryption techniques including file encryption, point to point encryption and SSL and TLS
- keeping paper records to a minimum and ensuring that they are stored in a locked office with restricted access.
- maintaining up to date firewalls and anti-virus software to minimise the risk of unauthorised access to our systems
- ensuring a strict policy is in place regarding the use of mobile devices and out of office working
- limiting access to data on a need to know basis
- you make an enquiry about, or buy, one of our properties and have not opted-out of receiving our marketing communications
- you have told a third party that you would like them to pass us your contact details so that we can send you updates about our properties
- you have specifically asked to receive marketing communications
